Privacy Policy

Effective Date: 6th November 2025

At Sanctum-Sanctorium.co.uk, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sanctum-Sanctorium.co.uk is a UK-based website. For the purposes of data protection law, we are the “data controller” of the personal information you provide to us.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details (e.g. name, email address, phone number)
Account information (if applicable)
Payment details (processed securely via third-party providers)
Technical data (IP address, browser type, operating system)
Usage data (pages visited, time spent on site, referral sources)
Cookies and tracking technologies (see Section 5)

3. How We Use Your Information

We use your personal data to:

Provide and manage access to our website and services
Respond to enquiries or customer support requests
Process transactions and deliver products or services
Improve website functionality and user experience
Send marketing communications (only with your consent)
Comply with legal obligations

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Your consent
The necessity to perform a contract
Our legitimate interests (e.g. improving services)
Compliance with legal obligations

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. These may include:

Essential cookies – necessary for site functionality
Analytics cookies – to understand how visitors use our site
Marketing cookies – to deliver relevant ads (if applicable)

You can manage your cookie preferences through your browser settings or our cookie banner.

6. Sharing Your Information

We do not sell your personal data. We may share it with:

Service providers (e.g. payment processors, hosting providers)
Analytics and marketing platforms (e.g. Google Analytics)
Legal authorities if required by law

All third parties are required to respect the security of your data and comply with UK data protection laws.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: info@sanctumhq.co.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Email: info@sanctumhq.co.uk